Providing client listening and insights for an expanding consultancy

The need ​

Hardisty Jones is a dedicated economic development, regeneration and sustainability consultancy. They had recently passed a threshold of reaching five FTE’s and wanted to review the business thoroughly before embarking on their next 5-7-year plan.​

What we did​

• Conducted 10 video conference interviews across a range of businesses over a span of three months. ​
• Used our knowledge from the previous project we undertook a few years ago, to inform conversations with key clients surrounding key themes.​
• Received and tracked comprehensive feedback allowing for a full audit of the business.​
• Enquired about a number of areas for particular focus, including; relationship, service-delivery, value-add, and future opportunities. ​
• Provided themes and realistic action plans based on the insights gained, following these interviews.​

The outcome ​

The firm received a comprehensive understanding of how their brand was perceived and what they would could do to align this with their firm vision. These interviews not only provided invaluable data but also allowed for the firm to improve upon and strengthen their long-standing client ties, which formed a solid base for them to launch their next 5-7 year plan.  ​

​“This kind of in-depth conversation draws out any wider challenges clients may have, meaning we can really understand what they need and focus on how we can help with those things, rather than just assuming.”

Stuart Hardisty, Director